IT Support

Managed IT Support

Enlightened IT Services provide reliable managed IT support services that are custom designed to enhance your business technology. We remove the burden and stress typically caused by IT glitches so you can focus on growing your business with confidence. Based in Yorkshire Enlightened IT Provide services to companies of all sizes across the UK. 

Support You Can Rely On

As the business world becomes increasingly competitive, small and mid-sized businesses need to find cost-effective solutions that enhance your IT infrastructure and ensure your business stays relevant.

Enlightened IT Services equip you with the latest business technologies that deliver practical solutions including VOIP phone systems and collaboration software such as G-Suite and Office 365.

And with a team of reliable, highly skilled and knowledgeable experts on-hand 24/7, we guarantee you will have fully managed IT support and assistance that gives you peace of mind whenever you need it.

Proactive Solutions That Eliminate Problems

Our active hardware monitoring system identifies potential errors before they become a problem. What’s more, we provide support for every device in your IT infrastructure. Our proactive approach effectively eliminates disruptions to your business operations so you can focus on meeting strategic goals.

Not only that, but we also install remote software across your entire range of business devices so you can rely on our managed IT support services for any device at any time, anywhere in the world.

Our team of highly qualified and experienced technicians conduct thorough analysis and planning which is tailored to meet your business requirements. You therefore have the benefit of our comprehensive IT solutions without the expense associated with an in-house team.

Flexibility, Security and Compliance

In today’s connected world, there is an increasing demand for managed IT support across multiple internet-enabled devices. Enlightened IT deliver a reliable service on-demand so you always have somebody to turn to whenever you need technical help or advice with your device.

Now that data is such a valuable commodity, enhancing the security of your business networks and protecting the privacy of your customers is of paramount importance. Whether your server is stored on-site, in a remote datacenter or on a cloud-based solution, Enlightened IT Services can fully manage any server technology from any location.

We even ensure any e-commerce software you run on your own server is PCI Compliant so that you can perform payment transactions with confidence. To ensure current security standards are met, Enlightened IT Services use Trust Wave, a leading software in PCI Compliance.

Technicians That Speak Your Language

We believe in delivering excellent customer service and are always on hand to provide consultations. Our knowledgeable technicians are here to answer your questions and advise you of the best solutions for your needs.

In the early stages, we work closely with you to understand your critical business needs. We want to know the niggles that disrupt your operations so we can eradicate the burdens that keep you awake at night.

When you join the Enlightened IT family, you experience the benefits of working with skilled and passionate individuals who go above and beyond what you expect of them. The difference between a standard decision and an Enlightened decision can make a significant impact on the smooth running of your business.

Our Fully Managed Service

All managed service contracts include the following main features. 

Remote
Service

Manned
Helpdesk

Onsite
Service

Mobile
Devices

Phone
Support

24/7
Monotoring

Desktop
Support

Laptop
Support

Server
Maintenance

Our Partners

Pre-paid Block Hour IT support

Enlightened IT Services appreciate some businesses need flexible, cost-effective solutions that ensure you have access to IT support when you need it the most. If you are not ready to commit to fully managed IT support services but want the peace of mind knowing you have instant access to our support team, our block hour IT option presents the perfect solution.

Pay-As-You-Use Support - On Hand, On-Demand!

The business world relies on technology and systems are consistently becoming more advanced and sophisticated. However, new software typically throws up more problems that ultimately stifle business operations; this results in lost time and money. Furthermore, cybercrime is a persistent threat that may need resolving swiftly.

For business owners that do not live and breathe technology on a daily basis, maintaining complete control of your IT infrastructure is impossible. What’s more, when things go wrong, you need support fast! With our block hour IT option, you get access to certified technicians who can support your team when you need it most.

Our team of remote experts are highly skilled and ready to solve your IT problems when they occur. If you want peace of mind knowing your IT requirements will be rectified on demand without committing to fixed contracts, our block hour IT solution provides you with all the support you need for a cost you can afford.

Break-Fix IT Support That Puts You In Control

Our block hour service enables you to remain in control of your expenses. By pre-purchasing a block of support hours, you ensure you have access to the expert IT support your business needs when you need it. What’s more, our support service is available on your terms – there are no contractual commitments that tie you in so you only pay for the support you need!

Our experienced team of highly-qualified technicians can work effectively across all industry sectors and we are confident of delivering the best results promptly. Block hours can be used for service desk, infrastructure support, managed services or in the event your tech team need coverage for sick leave or holidays.

With pre-paid options in place, you have instant access to end-user support whenever you have a problem that needs dealing with urgently. Blocks of 5-hour segments are available for purchase up to a maximum of 100 hours and support blocks are valid for 12 months from the date of purchase.

Enlightened IT Block Hour Support The Benefits

Dedicated Account Manager to Help You Manage Your Block Time

Get To Know Your Network and Essential Systems Inside and Out

All support Blocks Last a full 12 Months From Day Of Purchase

Our Experienced Team  Consistently Provide a High Level Of Service

Each Individual incident Request Logged For Trends and Timekeeping

Transparent Helpdesk System Allows You to See Requests Time Taken

No. of Block Hours
Block Cost
  • 5 Hours £200
  • 10 Hours £390
  • 15 Hours £570
  • 20 Hours £740
  • 25 Hours £900
No. of Block Hours
Block Cost
  • 30 Hours £1080
  • 35 Hours £1190
  • 40 Hours £1320
  • 50 Hours £1500
  • 100 Hours £2500

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